Trouble shooting
You have encountered a problem? Find the solution here:
General
When I try to update a new device via the DaUM during initial commissioning, the update fails.When I try to update a new device via the DaUM during initial commissioning, the update fails.
For devices up to FW 2023.9, carry out the first update for a new device via the Web‑based Management. You can carry out all subsequent updates via the DaUM. For a device from FW 2024.0 LTS, you can also carry out the first update via the DaUM.
I want to use the Global Discovery Server (GDS) of the Device and Update Management but the OPC UA® server refuses the communication.I want to use the Global Discovery Server (GDS) of the Device and Update Management but the OPC UA® server refuses the communication.
Make sure that the use of a GDS is selected in the OPC UA® Server settings in PLCnext Engineer.
After I have transferred my first project to the PLCnext Control, the Device and Update Management no longer connects to the PLCnext Control.After I have transferred my first project to the PLCnext Control, the Device and Update Management no longer connects to the PLCnext Control.
Since the OPC UA® DNS name has probably changed with the new project, the Application URI and thus the identity of the device has changed as well. You must manually renew the connection once. Please note that the Application URI must be unique in a network.
I have downloaded a single file for a firmware update from the Phoenix Contact homepage, but this file can not be used in the Device and Update Management.I have downloaded a single file for a firmware update from the Phoenix Contact homepage, but this file can not be used in the Device and Update Management.
A firmware update package always includes the firmware and a description file. You must upload these two files (.rauc and .json) together in the Device and Update Management.
Exporting from my PLCnext Engineer project fails.Exporting from my PLCnext Engineer project fails.
To export a software package from PLCnext Engineer, you must maintain the version history in the project description.
PLCnext Technology App
The app is installed and started but I can not reach the Device and Update Management web page.The app is installed and started but I can not reach the Device and Update Management web page.
Stop the app and start it again. Please note that it may take a few minutes to start the app.
I have connected the EPC 15x2 to the internet, but the Device and Update Management does not reach the Phoenix Contact repository.I have connected the EPC 15x2 to the internet, but the Device and Update Management does not reach the Phoenix Contact repository.
Check the network settings in the WBM of the EPC 15x2 and make sure that the default route is set according to the connected port. In the default settings the WLAN port will be set here.
Windows® service
I have installed the Windows® service but the tray icon is not displayed in the task bar.I have installed the Windows® service but the tray icon is not displayed in the task bar.
Search for "Device and Update Management" in the programs and start the app. The tray icon should then be visible.
The tray icon is visible but I can not launch the Device and Update Management.The tray icon is visible but I can not launch the Device and Update Management.
To use the Device and Update Management, a license is required. You can purchase the license in the PLCnext Store. After purchasing the license, you must activate it via the Phoenix Contact Activation Wizard on the respective PC. Afterwards, the Web UI of the Device and Update Management should be accessible via the tray icon.
Although I installed the license and started the Device and Update Management, I can't see the tray icon.Although I installed the license and started the Device and Update Management, I can't see the tray icon.
Depending on the system settings, adding new tray icons can be blocked. In most cases, you can open the Device and Update Management in a browser by entering localhost:5000.
I have installed a license, but the UI does not open.I have installed a license, but the UI does not open.
- Check if already another service is using port 5000. You can also try to use localhost:5001
- The used ports for the DaUM can be changed in this file:
C:\ProgramData\daum\filesystem_data\appsettings.kestrel.json